Thank you for shopping with us! We aim to deliver your orders in a timely and efficient manner. Below is our detailed shipping policy, outlining shipping timelines, costs, and related procedures to ensure transparency.
1. Shipping Time
- Minimum Shipping Time: 2 business days
- Maximum Shipping Time: 7 business days
Please note that these timeframes are based on normal conditions and may vary due to external factors like weather, holidays, or high demand. In case of any delays, we will notify you via email or SMS.
2. Order Processing
- All orders are processed within 1-2 business days (excluding weekends and holidays).
- You will receive a confirmation email or SMS once your order has been shipped, including tracking information if applicable.
3. Shipping Costs
- Shipping costs are calculated based on the delivery location, size, and weight of the package. These charges will be displayed at checkout before finalizing your order.
4. Shipping Providers
We partner with reliable courier services to ensure the safe and timely delivery of your package. You will have the option to choose a preferred shipping provider during the checkout process if available.
5. Tracking Information
Once your order is shipped, we will provide you with a tracking number via email or SMS, which you can use to track your order online.
6. Delivery Areas
We currently deliver to most locations within [Country/Region]. If your address is outside our standard delivery area, we will contact you to discuss alternative delivery options.
7. Delays and Exceptions
While we strive to meet our shipping timelines, certain situations (such as natural disasters, customs delays, or courier issues) may cause delays beyond our control. In such cases, we will promptly inform you and work to resolve the situation as quickly as possible.
8. Shipping Changes
If you need to change your shipping address or have any special delivery instructions, please contact our customer support team within 24 hours of placing your order.
9. Compliance
We process all payments securely through Razorpay. In case of shipping delays or issues, refunds will be processed according to our refund policy. Refunds may take 5-7 business days to reflect in your account, depending on your bank or payment method. For any queries regarding payments, feel free to contact our support team.
10. Contact Us
For any questions or concerns regarding your order or our shipping policy, please contact us at:
- Email: contact@zixcart.com
- Phone: 6266999021
We are here to assist you and ensure a smooth shopping experience.